Diecast Republic Return Policy
- Items purchased from Diecast Republic may be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases.
- You must notify us of the return within 7 days of your receipt of the product.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.
- If the return is not due to an error of ours (you ordered it and then decided later on that you don’t want it), the buyer accepts full responsibility for all shipping costs plus a 20% restocking fee will be deducted from your refund.
- Packages returned to us marked “Refused”, “Undeliverable”, or otherwise, are subject to a 30% restocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrect address, Diecast Republic is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address
To prepare your return:
- Include the original invoice.
- We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can’t otherwise guarantee that we will receive your returned item.
- Please ship returns to:
Diecast Republic Returns
15000 HWY 46 Suite 300
Spring Branch, TX 78070
- Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.
- Defective items: If you receive an item with a manufacturer’s defect, please contact us within 7 days of receiving your order to arrange for a replacement.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim by e-mailing firstname.lastname@example.org
- Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.
Non-returnable Items, except as required by law: *These items are ineligible for return due to consumer safety or to ensure product integrity.
- Sealed cases of random assortments, blind bags, mystery packs, etc.
- Gift cards and gift codes.
Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don’t forget to include your order number with any return!
Orders may be canceled as long as they have not been processed – usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please use our contact form to see if your order has not yet been processed and can still be canceled. If we have not yet processed your order and received a contact us message, we will cancel your order and let you know.